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Job title

Technical Services Engineer

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Date posted 17/10/17
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Job description

 

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we give our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.


About the Team:

Your involvement will touch many areas and form part of the full life cycle production; this will incorporate contributions to design, build, and OSS systems. Additionally, you will identify, diagnose and fix faults. You will be an integral point for operations, the wider business and will interact with many different teams with differing specialisations and 3rd parties.

You will be part of a talented team of engineers that with a mission to deliver critical infrastructure, ensure the highest levels of availability, performance and security.

 

Your Role:

With your technical expertise, you`ll oversee the Smart Metering platform that makes up the `Smart Metering infrastructure`. The unique design encompasses many technologies from a diverse vendor set. The prime role is to provide front line operational capabilities - from a 1st / 2nd line perspective working shift in a 24x7 NOC environment. However there is also a level of project involvement.

 

Responsibilities:

The prime role is to provide front line operational capabilities - from a front line perspective in a 24x7 NOC environment but you will also be involved in the following...

-Monitoring live operational alert screens, raising trouble tickets and resolving faults and managing the escalation

-Operational Readiness Testing and providing support for the project from build through to live operations

-Training and mentoring to other members of the team

-Testing of hardware, peripherals, services, settings, directories, storage, etc.

-Researching and recommending innovative, and where possible automated approaches for system administration tasks

-Investigating and troubleshooting issues

-Repairing and recovering from hardware or software failures

-Performing periodic performance reporting to support capacity planning

-Maintaining security, backup, and redundancy strategies

-Liaising with vendors and other IT personnel for problem resolution

 

What we want from you:

-Ability to assess various Key Performance Indicator Metrics and connect the dots between a technical and service management view

-A leadership mentality and an ability to garner a holistic view on network incidents

-A forward thinking approach in terms of leveraging OSS toolsets to work smarter rather than harder

Grade: MPG2

 

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

 

Click here APPLY to download the application form

 



 

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